Your data,kept simple.
What we collect, why, and how to ask us about it. Plain English, no surprises.
Who we are
Kraft Agency Limited (company number 681636, Ballinderry House, Kilconnell, Ballinasloe, Co. Galway, H53 XP26, Ireland) is the data controller for this website and for emails you send to hello@kraftagency.ie.
Each of our businesses (Ballinderry Park, Steward, Harbor, Magpie and Income Stream Surfers) has its own website. If you use one of them, its own privacy notice explains the data that business uses.
This website
This site has no analytics, no advertising or tracking scripts, no cookies and no forms. Our hosting provider (Vercel) handles the technical requests your browser makes, such as your IP address and browser type, to deliver the site and keep it secure.
When you email us
We get what you send us: usually your name, email address and message. If you ask about a charge, that may include the date and amount of the payment and the last four digits of your card. Please never send us a full card number.
We use this only to reply to you, to find the payment you’re asking about, and to help sort it out.
Payments
Card payments to our businesses are processed by Stripe, and appear on statements as KRAFTAGENCY.IE. We never see or store full card numbers. Stripe shares with us the details we need to identify a payment, such as name, email, amount, date and the last four digits of the card.
Why we’re allowed to use it
- To answer your request or deal with a payment you made (performing a contract, or our legitimate interest in replying to you).
- To keep financial records that Irish tax and company law require us to keep (legal obligation).
Who we share it with
We don’t sell your data. We share it only with the service providers that help us run things, such as our hosting, email and payment providers, and only as far as they need it. Some are based outside the EU; where data leaves the EU, it is protected by safeguards the GDPR allows, such as the European Commission’s standard contractual clauses.
How long we keep it
We keep emails for as long as we need them to deal with your request. Payment and accounting records are kept for as long as Irish law requires.
Your rights
Under the GDPR you can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or get a copy to take elsewhere. Email hello@kraftagency.ie and we’ll reply within one month.
If you’re not happy with how we’ve handled your data, you can complain to Ireland’s Data Protection Commission at dataprotection.ie. We’d appreciate the chance to put it right first.